Thread & Craft Custom Studio – Custom Work Policy

Where ideas are made wearable.

1. Overview

Thread & Craft Custom Studio (“Studio”) provides custom apparel, embroidery, DTF printing, rhinestone work, white label and private label production, and design services. Because every custom piece is made just for you, clear communication and written approvals are required for all custom orders.

2. Approval Requirements

Before production begins, the client must provide written approval of the design and details. Approval may be given via:

• Signed design approval form
• Email response clearly stating “Approved”
• Written approval via the Studio’s messaging platform or invoice system

Approval covers the mockup, colors, placement, sizing, and wording. Once written approval is provided, the design is considered final and locked.

3. Payment & Invoices

• Custom orders require full payment (or an approved payment structure for white/private label programs) before production.
• Unpaid balances pause the project and delay turnaround.

4. Refund Policy

Refunds are only allowed prior to design approval.

After a design is approved in writing (mockup, thread color selection, layout, etc.):

• No refunds
• No cancellations
• No returns based on change of mind or preference

This protects the time, labor, and materials that go into custom production.

5. Revision Policy

• Standard custom orders include one (1) revision round before approval.
• Additional revisions are available at the Studio’s current revision rate.
• White Label and Private Label programs include expanded revision allowances as outlined in each program tier.
• Complete changes in direction (new concept, new logo, new layout) are billed as a new design project.

6. Production Policy

Production begins only after:

• Payment is received (or payment plan is confirmed), and
• Design is approved in writing.

Once in production, the following cannot be changed: garment choice, colors, placement, design size, or layout.

7. Fabric Behavior & Unexpected Outcomes

Different fabrics and materials naturally react in different ways to embroidery, DTF, and rhinestones. Factors such as texture, thickness, stretch, weave, and fiber content can create normal variations, including but not limited to:

• Minor puckering around embroidery
• Subtle distortion or shifting on very stretchy fabrics
• Differences in color absorption or finish
• Stone or print behavior that varies slightly by fabric type

The Studio will always aim for the highest possible quality and will advise when a fabric choice is especially risky. However, these natural material reactions are not considered production errors if the final result matches the approved design.

8. Client Responsibilities

The client agrees to:

• Provide clear and accurate design direction.
• Review all mockups and proofs carefully.
• Verify spelling, names, dates, colors, sizes, and placements before approval.
• Respond to communication in a timely manner to avoid delays.

9. Quality Standards

The Studio commits to professional production standards, high-quality materials, clean finishing, and accurate execution of the approved design. Minor variations are expected in handmade and material-dependent processes.

10. Errors & Corrections

If the Studio makes a clear production error that does not match the approved design (wrong thread color, wrong garment size when provided by the Studio, significantly incorrect placement, etc.), the Studio will correct or remake the item at no additional cost.

Placement will closely match the approved mockup, with normal industry tolerances based on garment type. For custom prints, a placement variation of up to 1 inch is considered acceptable; for embroidery, up to ½ inch is acceptable. Differences caused by garment shape, fabric stretch, or collar drop are normal and not considered errors. Significant misplacement is defined as variation that exceeds these tolerances or is visually inconsistent within the same order.

If the final product matches the approved design, it is not considered an error and is final sale.

11. Remake Policy

If the client requests changes after production has started or is complete, any remakes are treated as a new, billable order and include:

• New blanks/garments (if needed)
• New customization work

Clients in White Label or Private Label programs may receive adjusted remake pricing depending on their tier and agreement.

12. Branding Removal

In some cases, clients may be able to remove DTF prints, rhinestones, or embroidery from garments if they wish to reuse the blank products. This process is at the client’s discretion and risk. The ability to remove branding does not qualify an order for refunds or free remakes.

13. Ownership of Designs & Mockups

• Digital artwork, mockups, and production files remain the property of Thread & Craft Custom Studio until they are paid in full.
• Mockups are visual approximations; small variations may occur in final production.
• Unless otherwise requested in writing, the Studio may use images of completed work for portfolio and promotional purposes.

14. Communication & Right to Refuse Service

The Studio is committed to respectful, professional communication and expects the same from clients. The Studio reserves the right to refuse or end service if a client engages in abusive, threatening, or manipulative behavior, or repeatedly requests free work or policy exceptions.

15. Final Sale

All custom work is final sale once design approval has been given and production has begun.

By placing a custom order with Thread & Craft Custom Studio, you acknowledge that you have read, understood, and agree to this Custom Work Policy.