Terms and Conditions

Thread & Craft Custom Studio – Terms & Conditions

1. Custom Work & Approval

All custom work requires written approval of the design before production begins. Approval may be provided via signed form, email, or written message confirming “Approved.” Once approved, the design is final and cannot be changed without additional charges.

2. Payments

  • Payment is due before production, unless otherwise stated in a written agreement.
  • White Label and Private Label clients follow the payment structure outlined in their program agreements.
  • Unpaid balances pause or cancel production.

3. Refunds & Cancellations

Refunds are only available prior to design approval.

After design approval:

  • No refunds
  • No cancellations
  • No returns due to change of mind or subjective dissatisfaction

4. Fabric Behavior & Material Limitations

By placing an order, the client acknowledges that fabric choice directly impacts the outcome of embroidery, DTF prints, and rhinestones. Certain fabrics and materials may react in ways that are normal and unavoidable, including:

  • Minor puckering, waving, or texture change around stitched areas
  • Subtle shifting or distortion on highly stretchy or loosely woven fabrics
  • Differences in ink or print appearance due to fiber content and finish
  • Variations in stone adhesion based on fabric surface

Placement Tolerance Policy

Because our items are handmade using small-business equipment, slight placement variations between garments are normal.
Industry-standard tolerances are:

  • Up to 1.5” difference on small-batch DTF or embroidery

  • Up to 2–2.5” difference on different garment sizes or cuts

  • Up to 3” difference on very stretchy, ribbed, or textured fabrics

These do not constitute errors if the final result matches the approved design.

The Studio will use best practices and may advise against high-risk fabric choices when possible. These outcomes are not considered defects if the design itself matches the approved layout.

5. Client-Supplied Garments

When a client provides their own garments, the client assumes responsibility for any pre-existing flaws or fabric behavior. The Studio is not responsible for replacement of client-supplied items in the event of fabric-related issues or unexpected reactions that occur despite best professional practices.

6. Revisions & Remakes

  • One revision is included for standard custom orders.
  • Additional revisions and major redesigns are billable.
  • Any changes requested after production starts are treated as remakes and billed as new work.

7. Shipping & Delivery

  • Shipping timelines are estimates and may vary based on carrier performance.
  • The Studio is not responsible for delays once an order has been shipped.
  • Lost or damaged packages will be handled in coordination with the carrier’s policies.

8. Intellectual Property

  • Original artwork and designs created by the Studio remain its intellectual property unless otherwise agreed in writing.
  • The client is responsible for ensuring they have rights to any logos, artwork, or phrases provided for use.
  • The client agrees to indemnify the Studio against claims related to unauthorized use of third-party content.

9. Conduct & Right to Refuse Service

The Studio reserves the right to refuse service, cancel orders, or decline future work if a client engages in disrespectful, abusive, or fraudulent behavior or repeatedly disregards stated policies.

10. Final Sale

All approved custom orders are final sale.

By placing an order with Thread & Craft Custom Studio, you agree to these Terms & Conditions.